Really fun vacation.
Really fun two week vacation in Tulum. All the personnel were really lovely and supportive whether tipped or not. Suite cleaner was awesome as were all the barstaff, servers and female servers. Front desk employees were also awesome. Free wireless internet available for 60 minutes a day in reception. Loungers were alright however not 5 star standard. Cafeteria restaurant cuisine excellent with a lot of selection. Specialty restaurants awesome Apart from greek which was really poor. Be ready to do a lot of walking past lizards, racoons, agutis and other Wild creatures not harmful unless you deliberately tread on them. (some folks just dumb)

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Charming setting.
Went for 1 week with girl in law and 8 year old granddaughter Mar 15 to 23. The hotel is wonderful and well taken care of. Attention to detail and sanitation seems to be a priority. Personnel were polite, courteous and supportive. Cafeteria had lots and many choices. Only went to one al a carte, mikado which was excellent. We did not make use of the central swimming pool or shore. Personnel tried in vain to keep the kelp at Bay however it was a lost cause. We spent out time by the small pool beside the refreshment cafe. Many activities for kids and excellent amusement. As a whole a wonderful thing to do. The only shortcoming was the shore.
Most pleasant hotel I have been to
My finest friend and I stayed for 7 days and we had the greatest time. There is always something to do for amusement. The meals were more than what I anticipated. A lot of options and really top notch. The folks that work there, were so pleasant and fun. I never had to ride a finger for anything. A proper holiday!

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Marvelous hotel
Our family of five, including two adolescents, liked our college week pounds Tulum holiday! The hotel is remarkably spotless, well upkept and the property is nicely groomed. The suite and beds were really pleasant. Every personnel member that we met was professional, so courteous and honest. They made you feel accepted and spoiled. We did tip as we honestly felt that the personal courteous service should be acknowledged. We felt for the personnel as they did their finest to deal with the odd amount of kelp. We did not let this get in our way of loving the shore or the warm ocean. The kelp is not slimy and so we did not find it a filthy to walk through. The shorelines were a tiny rocky, but the area not too far from the facilities rental was simple to walk out in, without water footware. We hardly ever had any problems finding 4 shore recliners, with shade, near the ocean (even after 10 AM). The areas right by the swimming pool were some more tricky, Maybe due to all of the kelp near the ocean. We attempted to book the restaurants late on our first morning and were only able to find two 9 PM bookings later in the week. We did go to the Tequila restaurant and had a good time. The mole chicken was tasty. That said, we found that the cafeteria mostly had a selection of cuisine to pick from. They do a very impressive job of changing it up every day and so we did not find that we were bored after 7 days. For a cafeteria, they take excellent pride in presentation. They have vegan and low calorie sections as well. But be forewarned that the delectable confectionary area faces you as you enter. Groan.
The amusement group do their finest to provide a selection of activities throughout the day (shore volleyball to yoga near the ocean and performances for all ages at night (in the bar near the front desk and in the theater). Again, the energy and energy is evident with all of the personnel. It was fun having the different kinds of creatures wandering around. As it was Spring, we saw some "Wild life" taking place with the lizards. Better than watching in person than on some television performance. As a last testament, we all said that we'd come back again to this marvelous hotel that is made just that much more special due to the courteous, professional service.

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Amazing hotel. Awesome stuff.
Dear cristina, dear nicole --
Just wished to drop a fast note and report back to you that my parents just returned to San Francisco, safe and sound. They informed me they had an amazing time at your hotel. Everything was awesome -- resort, cuisine, service, shore, folks. They're really happy clients, that is for sure. Thank you so much for extra efforts and extra care about my "senior" people. I really appreciate it!
Special thanks for my mom's birthday cake! :))
Finest regards,
-general manager

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Awesome vacation. Challenging to schedule specialty
We liked out stay at pounds Tulum. Had trouble scheduling specialty restaurants, all the great times were taken.
Shorelines were a tiny rocky, however it was not that terrible since we had shore footware. Snoekeling was out of this world.
Tip: we brought thermo cups (large bubba), saved a few vacations to the bar :)

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Great hotel
This hotel could be excellent if the kelp near the ocean was handled in a more appropriate fashion. The poor employees carted bags full for hours however it really didn't make that large of a difference as there was so much. I realise that this is part of nature however I have stayed at a lot of hotels that took care of the kelp in a much more smoooth manner. The snorkelling was alright, very little to see unless you went towards the coral reef area by the boat rentals. The gigantic bonus near the ocean were the tiki huts. They had hooks so you could hang your bag or towels. They had a lot of that we never were without one!
The cafeteria was great. As a vegan, I did find it quite monotonous with the same salads and pizza being offered, even though tasty, quite lame to eat two times a day, daily. If there were more selections of dishes, I'd have been more pleased as a whole. The specialty restaurants were amazing. They were really helpful to my vegan needs. If you have any particular dietary needs just visit visitor relations and they will let the restaurants know when you dine there.
The landscaping was charmingly kept. There was fauna all around. They offered shuttle golf carts if you needed them to take you to the main foyer and to the other hotels.
Another excellent part of the resort was the staff attention. Everybody from the servers to the chambermaid were amazing. Always courteous and very helpful, the personnel really made our stay fun.
I would endorse this hotel as the cons were so minor to the numerous advantages!

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